Return & Refund

Oak House Return & Refund Policy

At Oak House, we strive to ensure customer satisfaction with every purchase. We understand that there may be situations requiring a product return. Below is our return and refund policy, which outlines the terms and procedures for making a return request.

Products Eligible for Returns

Products can only be returned if they arrive damaged, with missing parts, or have a manufacturing defect. Please contact us through our official communication channels within 24 hours of receiving the item, including a photo showing the issue to validate the claim.

Return Reasons and Conditions

Faulty Product

Condition: The product is malfunctioning or not working as intended.

Time Frame: Within 24 hours of delivery.

Documentation: 3 photos or video proof required.

Damage in Transit

Condition: The product was damaged during shipping.

Time Frame: Within 24 hours of delivery.

Documentation: 3 photos or video proof required.

Incorrect Product Received

Condition: The product received is different from the order.

Time Frame: Within 24 hours of delivery.

Documentation: 3 photos or video proof required.

Missing Parts or Components

Condition: Parts or components are missing from the product.

Time Frame: Within 24 hours of delivery.

Documentation: 3 photos or video proof required.

Manufacturing Defect

Condition: The product has manufacturing flaws.

Time Frame: Within 24 hours of delivery.

Documentation: 3 photos or video proof required.

Product Not as Described

Condition: The product does not match the deion or images online.

Time Frame: Within 24 hours of delivery.

Documentation: 3 photos or video proof required.

How to Make a Return Request?

Email: [email protected]

Social Media: Instagram @oakhouse.uae

WhatsApp: +9671-561650660

Refund Policy

Refunds will only be issued through the original payment method.

The refund process may take 5 to 14 business days after the returned product is received.

No return fees will apply if the product is damaged or not as described.

Additional Notes

All payment details are handled securely and will not be stored or shared.

This policy and any disputes are subject to the laws of Saudi Arabia.